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“Sorry, there’s a problem with your billing address” error occurs when making a purchase on Xbox Live

You see the following error message when you try to make an Xbox Live purchase:

Sorry, there’s a problem with your billing address. Fix it in Settings, Account, Manage Payment Options, then come back to try again.

This may mean that part of the billing address associated with the payment instrument you have on file in your Xbox Live account is incorrect.

Solutions

Notes

Computer steps: Change your billing address

  1. Tap or click My Account in the upper-right corner of the screen and sign in.
  2. Tap or click Manage Payment Options.
    Note You may be asked to sign in a second time for security reasons.
  3. Tap or click Edit next to the payment option that you’re trying to use.
  4. Correct the billing address information.
  5. Tap or click Save, and then try to make your purchase again.

Xbox 360 console steps: Change your billing address

  1. On your console, sign in using your Xbox Live gamertag.
  2. Go to Settings and then select Account.
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  1. Select Manage Payment Options.
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  1. Select the payment option to update.
  2. Update the billing information for the credit card.
  3. Select OK, and then try to make your purchase again.

If you want to change the billing name on your Xbox Live account, use the Computer steps above.

If you keep experiencing the problem, contact Xbox Support.

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