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Find your child’s Microsoft account email address

Overview

To access your child’s Xbox LIVE account, you must know the email address you used to set up your child’s Microsoft account. Xbox Support can’t provide this information, even if you know your child’s gamertag.

There are several ways you can find the email address you used to set up your child’s Microsoft account. You can find it on your console if you can still sign in. If you can’t sign in to your console, don’t worry. There are other places you can look for this information.

If you need to find the email address for your own Microsoft account, see Find your Microsoft account email address. If you’ve forgotten your or your child’s Microsoft account password, see Microsoft account password forgotten.

Note Microsoft Account is the new name for what used to be called Windows Live ID. These two names mean the same thing. Your Microsoft account is the account that you use to manage your interactions with Xbox LIVE and other Microsoft services, including Outlook.com, OneDrive, Skype, Windows 8, Windows Phone, Xbox Music and more. This central account allows you to manage your purchases, billing information and content from a single account.

Topics

Use your Xbox One console to find your child’s Microsoft account email address

You can use your Xbox One console to find your child’s Microsoft account email address if either of these conditions apply:

  • You can sign in to your own profile on the Xbox One (see Solution 1 below).
  • Your child has a saved profile on the Xbox One (see Solution 2 below).

Solution 1: Sign in to the Xbox One using your own profile

  1. Sign in to your profile on the Xbox One console.
  2. From the Home screen, press the Menu button on the Xbox One Wireless Controller.

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  1. Select Settings.
  2. Scroll to the right until you see FAMILY, then select your child’s profile.
  3. Select Add to this Xbox.
  4. The next screen will show your child’s Microsoft account. If you know your child’s password, enter it now to complete the sign in process.

Solution 2: Sign in to the Xbox One using your child’s saved profile

  1. Sign in to your child’s saved profile on the Xbox One.
  2. From the Home screen, press the Menu button on the Xbox One Wireless Controller.
  3. Select Settings.
  4. Select Sign in, security & passkey.
  5. Look under SIGN-IN & SECURITY to the last entry in the column. That is the email your child uses to sign into their Microsoft account.

Use your Xbox 360 console to find your child’s Microsoft account email address

You can use an Xbox 360 console to find your child’s Microsoft account email address.

  1. From the Home screen, sign in to your Xbox 360 console using your child’s Xbox LIVE-enabled gamertag.
  2. In the upper-right corner, your child’s Microsoft account email address will appear in rotation with their gamertag.

If you have disabled the display of gamertag and Microsoft account information on your Home screen, you can still find them on the Settings screen:

  1. Go to Settings and select Account.
  2. Scroll right to Your Information, then select Account Security.
  3. The Microsoft account associated with your child’s Xbox LIVE account is shown.

If your child’s gamertag is not saved on the Xbox 360 console, follow these steps:

  1. Sign out of all profiles.
  2. Press the Guide button, then select Download profile.
  3. Enter the Microsoft account email address and password for your (adult) account.
  4. Select the child’s account to download.
  5. Leave the Remember password box ticked and select Sign in.

Use alternative methods to find your child’s Microsoft account email address

If you can’t sign in to an Xbox LIVE profile on your console, here are some other ways to find your child’s Microsoft account:

  • Sign in to Xbox LIVE using an email address you think you might have used to create your child’s account (see Solution 1 below).
  • Check your email accounts for messages from Xbox LIVE (see Solution 2 below).
  • Check to see if the email account might have changed since you created your child’s account (see Solution 3 below).

If you have already tried all of these solutions and are still unable to find your child’s Microsoft account email address, contact Xbox Support using the Contact Us option at the bottom of this page.

Solution 1: Try signing in with an email address that you think you might have used to create your child’s account

  1. Go to login.live.com and try signing in with what you think is your child’s Microsoft account (email address and password). If you can sign in, the email address and password that you entered are valid.
  2. Next, go to Xbox.com and try signing in with this same information.
    • If you’re prompted to create an Xbox profile, the Microsoft account that you entered is not currently associated with an Xbox LIVE account.
    • If you sign in successfully and see your child’s gamertag in the upper-right corner of the screen, this email is associated with an Xbox LIVE account. Use this information to sign in to your child’s account on the Xbox One console.

Solution 2: Check your email accounts

Check your email accounts for messages about your Xbox LIVE membership (search for messages about “Xbox LIVE” or “Microsoft billing”). This may help you determine which email address is associated with your child’s Xbox LIVE membership.

Solution 3: Check to see if the email address may have changed

Think back to when you created your child’s Microsoft account. Were you using a different internet service provider for email at the time? Because your Microsoft account email address is essentially a “username”, you do not need to be able to access that old email account for it to be the one you use sign in to Xbox LIVE.

Forgot your Microsoft account password?

If you’ve forgotten your or your child’s Microsoft account password, or if you want to reset it, see Microsoft account password forgotten.

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