Napster app on Xbox 360 help
Xbox Live connection problems
Xbox 360 audio/video problems
The Napster app doesn't respond
If the Napster app doesn't respond to input,
delete the app and download it again:
From the Xbox Dashboard, go to
settings and then System. Select
Storage. Select your primary storage device.
Games and Apps. Find and select any items that refer to
Delete. From the Xbox Dashboard, go to apps and then
Browse Apps. Select the Napster app.
Download and then Confirm Purchase to download and install the app.
If the problem isn't resolved,
contact Xbox Support.
You might get one of these errors when you try to listen to content in the Napster app:
Sorry, Napster isn't available at the moment. Please try again later. For more information, go to www.xbox.com/status. To resolve this issue, follow these steps:
Service status to check if there’s a current issue with the service provider. If there is no issue with the service provider and you get this error when you try to start the Napster app, wait for about a minute and then try to start the app again.
If you continue to get the error,
delete and reinstall the Napster app. If reinstalling the app does not resolve this issue, try
to improve your connection speed. If these steps didn’t resolve your problem,
contact Xbox Support.
Account In Use Your music has paused because your account is in use from another location. Please select play to resume listening.
This issue can occur if you try to stream Napster content on two devices at once using the same account. You can only stream Napster on one device at a time per account.
To resolve this issue, follow these steps:
OK to close the message box. Select
Play to pause the content on your second device.
Note If you get this error message when you’re not streaming content on more than one device, contact Napster support:
Reactivate your account! Your account information has changed. Please follow these steps to reactivate: Visit http://www.napster.co.uk/xbox/activate in a browser. Enter this code to reactivate your device:
This error means that your account credentials have changed and you must reactivate the device.
To resolve this issue, go to the website in the error message and reactivate the device.
Note If you did not change your account credentials, contact Napster support:
Sorry, the item is no longer available. You can either close Napster or return to the Xbox dashboard or you can continue on to the Napster home page.
No tracks are currently available for this album.
These errors can occur if the content is not available.
To work around this issue, return to the previous menu and select a different item.
To report this content error, notify Napster support:
Radio Skips Limited You have reached the maximum skips allowed for this radio. Please wait to skip again.
You can't skip some Napster content. To work around this issue, do one of the following:
Let the content play.
B to go to the home screen, and then select a different station.
Update your account info! Your Napster account has been suspended. Please log in to Napster at www.napster.co.uk and check your payment details under “My account”.
No Napster subscription. In order to listen to millions of full-length tracks, please upgrade your account to Napster Unlimited These errors message mean that one of the following conditions is true:
Your account is suspended.
Your trial has expired. To resolve this issue, log on to Napster.com and update your billing information.
To resolve this issue, log on to Napster.com and update your billing information.
Note For account support or issues with your Napster music subscription, contact Napster:
Was this article helpful?
Thank you for your feedback
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.