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Try the Xbox Live connect solution to help establish the connection and fix the problem.
Please contact Sky Support by calling 08442 411 599 or visit xbox.skyplayer.com/help.
Try to delete the program and all history, and clear the cache. Here's how:
If these steps do not resolve your problem, please contact Xbox Support.
Repaired (or replaced) consoles often receive a new serial number. Since your repaired console has a new serial number, you must remove your old Xbox 360 as a Sky device (see xbox.skyplayer.com/manage) and add your repaired console.
You might also need to download and reinstall the Sky application if it’s not present on your repaired console.
If you have any problems changing or removing an Xbox 360 console from the Sky Go account, or if you have to do this more than one time in any month, please contact Sky Support by calling 08442 411 599.
A slow connection can cause interruptions while watching live TV channels. You can improve streaming by lowering the video quality. To do this while watching live TV, do one of the following:
If this solution doesn’t work, contact Sky Support by calling 08442 411 599 or visit xbox.skyplayer.com/help.
If you receive this error message when you install or run the Sky program, wait for approximately one minute. Then, try to install or run the program again.
If this does not resolve your problem, please contact Xbox Support.
Please contact Sky Support by calling 08442 411 599, or visit xbox.skyplayer.com/help.
Both Sky and Microsoft provide support for Sky on the Xbox 360 console. The following information summarises the areas of support that are covered by each company.
For support on the following topics, visit xbox.skyplayer.com/help.
If you need help with the Xbox 360 console or the Xbox Live service, visit Xbox Support. At this website, you can find answers to frequently asked questions, access to support from the Xbox Community and options to contact our support centre.
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