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Troubleshoot Xbox 360 audio problems

Overview

If you're having sound problems, check these tips first, and then the troubleshooting steps below:

If you receive an error code or a status code when you have the problem, you can search for a solution on the Error & status code search page.

Solutions

Try a different cable

If possible, try another cable. For example, connect your Xbox console by using a different HDMI cable and then test again.

Verify that sound is configured correctly

If your system uses optical digital or HDMI audio output, verify that the digital output is configured correctly. Here's how:

Note These steps apply only to systems that use optical digital or HDMI audio outputs.

  1. Press the Guide button on your controller.
An illustration shows a finger reaching to press the Guide button on an Xbox 360 controller.
  1. Select Settings, and then select System Settings.
A screenshot shows the Xbox Guide menu with the System Settings option highlighted.
  1. Select Console Settings.
  2. Select Audio.
  3. Select the configuration option that matches your system.

Turn off auto-discovery

When you start your Xbox 360, your console communicates with the attached TV or monitor. During this "handshake", the display tells your Xbox what features are supported. However, some TVs don't perform this handshake correctly, so your console might not be configured for best performance.

To test if this is the issue, try turning off display discovery. Here's how:

Note If you turn off display discovery, you must configure the audio and video settings manually.

  1. Press the Guide button on your controller.
  2. Select Settings, and then select System Settings.
  3. Select Console Settings.
  4. Select Display.
  5. Select Display Discovery.
  6. Select Disable.
  7. Turn off your Xbox 360 console, and then turn it back on. Test to see if the sound works correctly.

Sound with no picture

Try the following:

  • Make sure that your TV is on.
  • Switch between AV sources and inputs on your TV.
  • Remove any devices, such as a receiver, placed between the console and the TV.
  • If your TV has an eco/energy-saving mode, turn off this feature in your TV video options.

If you're using the Xbox 360 E console, try the following:

  1. Turn off your console.
  2. Unplug all of the audio and video cables (including headsets) from the back of your console.
  3. Connect only the HDMI cable to the back of your console. Then, connect the HDMI cable to an input for your TV.

Picture with no sound

Try the following:

Picture and sound are out of sync

Try reconnecting your console and TV:

  1. Remove any devices placed between the console and the TV.
  2. Connect the HDMI cable from the back of your console directly into the HDMI port on your HDTV or monitor.
  3. If you’re using an audio-only A/V cable, unplug this cable and then connect the HDMI cable from the back of the console directly into the HDMI port of your HDTV or monitor.

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