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Check the Xbox 360 power supply

Problems with your Xbox 360 console can sometimes be solved by making sure that your power supply connections are firmly secured. Try these steps in the following order:

  1. Turn off the console.
  2. Unplug the power cord from the back of the console.
  3. Unplug the power supply from the power point, and then unplug the short cord from the power supply.
An illustration showing the power cord unplugged from the back of an Xbox 360 S console, the power supply unplugged from the power point and the short cord unplugged from the power supply. An illustration showing the power cord unplugged from the back of an Xbox 360 E console, the power supply unplugged from the power point and the short cord unplugged from the power supply.
  1. Plug the power cable back into the console, and then plug the power cable back into the power point and the power supply.
An illustration showing the power cord plugged into the back of an Xbox 360 S console, the power supply plugged into the power point and the short cord plugged into the power supply. An illustration showing the power cord plugged into the back of an Xbox 360 E console, the power supply plugged into the power point and the short cord plugged into the power supply.
  1. Make sure that all three power supply connections are firm.
  2. Turn on the console and check the light on the power supply.

Check the light on your power supply

Solid green or solid orange light: Your power supply is working. If your console won’t turn on, try our Xbox 360 No Power Solution.

Flashing orange, solid red or no light: Your power supply may need to be replaced. Try the following solutions:

  1. Plug your console’s power supply into a different electrical outlet. Do not use a surge protector.
  2. If the power supply light is solid red or flashing orange, unplug the power supply and let it cool for 30 minutes. Then plug the power supply back into the power point.

If your power supply light is still flashing orange, solid red, or unlit, your power supply needs to be replaced. You can order a replacement Xbox 360 power supply from our Xbox Online Service Centre. Console registration is required to replace the power supply under warranty (the power supply warranty is the same as your console warranty).

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