By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Error 0000-0008 occurs when you try to connect to Xbox Live

Problem

You can’t connect to Xbox Live. When you test your Xbox Live connection, you see an error that resembles the following:

W: 0000-0008

X: xxxx-xxxx

Y: xxxx-xxxx

Z: xxxx-xxxx

Note The “x” digits vary.

This may mean one of the following:

  • There’s a temporary problem with the Xbox Live service.
  • There’s a problem with your network set up.

Solutions

Solution 1: Check the status of Xbox Live

To check the status, see Service status.

Solution 2: Troubleshoot your network setup

To troubleshoot, try the Xbox Live connection solution.

If you keep experiencing the problem, contact Xbox Support.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 0000-0008 occurs when you try to connect to Xbox Live" issue you were reading about or a different issue?

Share this page