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Error 72-C00DF231 occurs when playing a downloaded video on Xbox 360

You see the following error code and message when you try to play a video on Xbox 360:

72-C00DF231

You caught up to the download position in a partially downloaded file, and because of network problems, the video can’t be played while it is downloading.

Most video playback errors occur for one of the following reasons:

Solution

To resolve this problem, wait for the download to finish, and then try playing the video again.

If you keep experiencing the problem, contact Xbox Support.

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