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Error 80122725 occurs when you try to redeem a gift card on Xbox Live

Problem

You see the following error message when you try to redeem a gift card code on Xbox Live:

        Can’t retrieve information from Xbox Live. Please try again later.

        Status Code: 80122725

This means that the card was not activated at the retailer.

Solution

To resolve this issue, return the card to the retailer and ask them to activate it.

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