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Error 8015341E occurs when buying content on Xbox Live

You see the following error code and message when you try to buy content on Xbox Live:

Can't retrieve information from Xbox Live.

Status code: 8015341E

This may mean one of the following:

  • There is a temporary Billing service problem on Xbox Live.
  • There is an issue that affects your Xbox Live account.

Solutions

To resolve this issue, try the following:

  • Solution 1: Retry the purchase immediately. Some temporary billing issues may be corrected when you try to make the purchase again. If the previous purchase was not completed successfully, you will not be charged again.
  • Solution 2: Retry the purchase in 24 - 72 hours. If an immediate second purchase attempt doesn't resolve the issue, retry the purchase later.
  • Solution 3: Contact Xbox Support. If still experience the problem, contact Xbox Support.

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