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You see the following error code and message when you try to sign in or make a purchase on your Xbox 360 console:
Can't retrieve information from Xbox Live.
This may mean one of the following:
To resolve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Verify the billing information associated with your payment option
Make sure that the billing address for your Microsoft account matches the billing address you use with your credit card company. Also, make sure that your card's expiration date hasn't passed. Here's how:
Note If there's an error, select Edit profile, and then follow the instructions to update the information.
Solution 3: Remove the payment option and re-add it to your account
If the previous solutions didn't work, try removing the payment option and then re-adding it to your account:
- Select your primary storage device.
- Select System Items.
- Select Marketplace System Data.
- Select Delete.
- Restart your console.
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