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Error 80190385 occurs when you try to make a purchase on Xbox Live

Problem

You see error code 80190385 when you try to make a purchase on Xbox Live.

This might mean that you temporarily can’t make a purchase on Xbox Live. For example, you might see this error after you resolve an issue in which a credit card purchase was declined. For example, this error can occur in the following situation:

  1. You tried to make a purchase by using a credit card.
  2. The transaction was declined.
  3. You resolved the credit card issue.
  4. You tried to make the purchase again.

Solutions

Solution 1: Clear the system cache

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

Solution 2: Try your purchase again later

Wait and try the transaction again in 24 to 48 hours.

If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

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