By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Error C000009C occurs and your Xbox 360 Kinect sensor doesn't turn on

You see the following error code when you try to play a Kinect game on your Xbox 360 console:

C000009c

This may mean that there's a problem with your Kinect sensor.

Solutions

To resolve this problem, see The error "A problem has occurred" or a Kinect red light appears on Xbox 360.

If that solution doesn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

Repair or warranty questions? See Warranty and service: FAQ.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error C000009C occurs and your Xbox 360 Kinect sensor doesn't turn on" issue you were reading about or a different issue?

Share this page