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You receive error E81 when using your Xbox 360 console

Problem

The following error message is displayed when you use your console:

System Error: Contact Xbox Customer Support

Error E81

This means there might be a problem with the Xbox 360 console.

Solutions

  • Original Xbox 360 console

    Try using our Flashing Lights Solution. Choose one flashing light as the problem and follow the instructions in the solution.

  • Xbox 360 S console
  1. Disconnect and reconnect all accessories. For more information, see Check the connections for your Xbox 360 accessories.
  2. Remove the hard drive. See Add or remove an Xbox 360 Hard Drive.
  3. Remove any USB flash drives.

If these steps don't resolve the problem, you'll need to request a repair. Learn how to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

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