You can replace a damaged out-of-warranty Microsoft game disc under the terms and conditions of the Microsoft Game Disc Replacement Programme. Before contacting us for a replacement, please note the following:
The Microsoft Game Disc Replacement Programme applies ONLY to games published by Microsoft and is subject to availability. If the game is published by another company, contact that company for a replacement disc. To browse Microsoft games, go to Games Marketplace.
How to get a replacement disc
Order a replacement Microsoft game disc from the Xbox Online Service Centre. Console registration is required to place an order. The cost is $20 plus tax and must be paid for by credit card.
Send us your non-working disc along with the service request number of your disc replacement order (the mailing address is provided when you place your order).
Once we receive your disc and the Microsoft Disc Replacement Programme Terms and Conditions are met, a replacement game disc (not the entire game package) will be sent to you.
You should receive the replacement disc 5 to 10 days after we receive the damaged disc.
Microsoft Game Disc Replacement Programme Terms and Conditions
THIS PROGRAMME IS GOOD ONLY FOR XBOX 360 CONSOLE OWNERS IN COUNTRIES WHERE XBOX 360 IS SOLD AT AUTHORISED RETAIL LOCATIONS.
You must enclose one damaged disc for each disc to be replaced.
You must be over 18 years of age.
No replacement will be made if less than 90% of the damaged disc is enclosed.
Payment is by credit card only and is not refundable. This programme cannot be used in conjunction with any other offer or programme.
Replacement will be the game disc only, without case or game documents and the same game title you submit.
Your name and address must match the name and address on your credit card billing statement and is the address that will be used for delivery. Microsoft is not responsible for shipment to an incomplete or incorrect address.
Programme is for CONSUMER END-USERS only. Your Xbox 360 console serial number is required for each order. Maximum quantity requested of each game title is one (1).
Submitted materials become Microsoft property and will not be returned. Microsoft is not responsible for any lost submissions.
This is a limited-time programme, subject to availability, and subject to change without notice.
Microsoft will replace only selected titles and has no obligation to replace all titles or any particular title.
Incomplete or incorrect submissions will be returned to you.
These Terms and Conditions constitute the entire agreement between the parties and supersede any agreements or communications (whether oral or written) regarding the Programme.