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Getting your Xbox 360 console or Kinect sensor serviced

Getting your Xbox 360 console or Kinect sensor serviced is easy. Follow the procedure in this article to get your Xbox product serviced and get back in the game.

Xbox 360 service

Register your Xbox product

To request service for an Xbox 360 product, you must first register the product, as described below.

Note You need a free Microsoft account, which enables you to sign in to various Microsoft services such as Xbox Live, to register your Xbox 360 console and Kinect sensor. If you don’t have a Microsoft account, create a Microsoft account.

  1. Sign in at the Xbox Online Service Centre with your Microsoft account credentials (email address and password).
  2. Under Devices, click Add a device.
  3. Under Register a device, the name, phone number country and state fields are pre-populated based on your profile are pre-populated based on your profile information. Make sure that they are correct.
    Note If your profile information is incorrect and you want to update it, click your name in the upper-right corner, and then click Profile.
  4. In the Serial number field, enter your product’s serial number, and then click Register.

The registered product now appears in Device Manager. (To see it, click Manage devices. under Home at the top of the page.)

Check the warranty status

Your registered devices are shown under Device Manager at the Xbox Online Service Centre along with the warranty expiry date for each.

Based on the warranty of your product and how you submit the order, the service cost varies.

  Self-service or assisted Self-service via order placed online Assisted support via phone
Warranty status Original Xbox 360 Console Xbox 360 S or E console Kinect sensor Xbox 360 S or E console Kinect sensor
In warranty Free Free Free Free Free
Out of warranty £116.67 £58.33 £58.33 £66.67 £66.67

Note Prices are before tax. American Express, Discover, MasterCard, and Visa credit cards are accepted.

The warranty for the Xbox 360 console and the Kinect sensor is 1 year from the product purchase date. (A three-year warranty applies only to the original Xbox 360 console with a three flashing red lights or E74 error issue.) If you think the warranty expiration date shown at the Xbox Online Service Centre is incorrect, or if you have questions about the warranty, see Warranty and registration FAQ.

Submit a service order request

  1. Sign in to the Xbox Online Service Centre with your Microsoft account credentials and click Problem with a device. If you’re already at the Device Manager page, click Request Service.
  2. Follow the prompts on the screen to complete your service order request.

After the submission is received, you’ll be given a service order number and an order confirmation email will be sent to you.

If after 24 hours you haven't received a confirmation email, please check your email programme's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

Send us the product

  1. Remove all accessories and put only the console or Kinect sensor in a postal box.
    Note If you're sending a console, make sure that there’s no disc inside. If a disc is stuck inside your console, see Manually eject a disc from your Xbox console.
  2. After you attach the shipping label that you printed out or received from Xbox support when you created your service request, send the box to our service centre.

For information about how to track the shipment or check the progress of your order, see Help with your existing Xbox 360 service order.

We service your product

Once your console is received at our service centre, the average time of service is 10-14 days, including shipping time. When your product arrives, set it up and get back in the game!

For more information, see Xbox 360 warranty and service FAQ or Help with your existing Xbox 360 service order.

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