How to get your Xbox product repaired

Repair steps

Getting your Xbox 360 console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we will repair it. Here’s how it works:

Step 1: Register your Xbox product (if you haven't already)

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You’ll need:

Time to complete: About 3 minutes

Step 2: Submit an online repair

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  • Let us know what problem you’re having with the product.
  • We’ll let you know if the product is in warranty.
    In-warranty repair: Free
    Out-of-warranty repair for the original Xbox 360 console: £70 plus tax (submitted online) or £80 plus tax (submitted over the phone)
    Out-of-warranty repair for the Xbox 360 E console or the Xbox 360 S console: £70 plus tax (submitted online) or £80 plus tax (submitted over the phone)

  • American Express, Visa, MasterCard and Discover credit cards are accepted

Check your warranty status (sign in with your Microsoft account if needed).

Time to complete: About 2 minutes

Note As your repair will be completed in the Czech Republic, any tax is charged at the current daily rate set by the Czech Republic. Please note this may differ from UK tax rates.

Step 3: Send us the product

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  • Remove all accessories and put only the console or sensor in a box for postage.
  • Attach the provided postage label to the box and send it to our service centre.
  • You can check the repair status by going to myservice.xbox.com.

Time to complete: About 2 to 3 days

Step 4: We service your product

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When the product arrives, set it up and get back in the game!

Time to complete: About 9 to 10 days

Turnaround Time

Once our service centre receives your product, it will be serviced and returned to you in approximately 10 days.

Post-service warranty

We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:

  • In-warranty service: If your Xbox 360 console is serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.
  • Out-of-warranty service: If your Xbox 360 console is serviced out of the original warranty period (paid repair), your serviced console will have a 90-day warranty.

Ready to request a repair?

Start a repair request

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