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Service Centre addresses for Xbox 360

Listed below are the worldwide service center addresses for Xbox 360 consoles and Kinect sensors.

Before sending in your Xbox 360 console or Kinect sensor for service, see the Xbox 360 warranty and registration FAQ. For more information about how to register your product for service, see Getting your Xbox 360 console or Kinect sensor serviced.

Americas service centre addresses

United States
Microsoft c/o Exel
Product Returns Center
5400 George McVay Drive
McAllen, TX 78503


Microsoft c/o Jabil – UPSSCS 
4150 Mainway 
Burlington, Ontario

Complejo Logístico San Diego
Km 1.5 Vía Siberia Funza
Bodega 7C

Flextronics Manufacturing Mex SA de CV 
Carretera a la Base Aerea No. 5850 
Edificio 1 / FULFILLMENT 
Residencial La Mora, CP 45136 
Zapopan, Jalisco 


Tel-NT Brasil Comércio De Equipamentos De Telecomunição Ltda 
162, Antonio Felamigo Street, 
Macuco/Valhinhos/SP 13279-452 

Jabil Global Services Chile, SpA / UPS Santiago 
Carretera Gral. San Martin 9260 

Asia/Pacific service centre addresses

Botany Grove Estate 
14a Baker Street, Botany, Sydney 
NSW 2019 

New Zealand
120 Pavilion Drive, Airport Oaks
Manukau, Auckland 2150


Changi South Ave 2, #05-00 
Singapore 486064 

Hong Kong
6023-6027W, 6/F., Centre B, Berth 3, 
Kwai Chung Container Terminal, 
Kwai Chung 
(Walk-in centre for reserved console exchange only) 
Kar Kar Redemption Center 
17F Prosperity Centre 
982 Canton Road Mong Kok KLN 
(MTR Mong Kok station Exit E1) 

6F Sam-E Building, Sam-dong 442-1 
Kwangju-si, Kyungki-do 464-040 

(Walk-in center for reserved console or Kinect exchange only)
Myung Information
Room No. 337 Electronic-world Third Floor,
109 Cheongpa-ro, Yongsan-gu, Seoul, Korea (140-877)
Tel: 02-3273-9700
Open hours: Mon-Fri 9:30 a.m. – 5.30 p.m.

No. 1676 Chung Cheng N. Road 
Lu Zu Township, Taoyuan 338 

UPS Supply Chain Solutions (Japan), Co., Ltd. 
Heiwajima Dai-Ichi Logistics Center 6F, 
5-5-36 Heiwajima, Ota-ku, Tokyo 


Once the order has been created, the Service Centre will contact you within 2 business days to arrange for a delivery. If you happen to miss the call from them, kindly contact them using the information below to get a confirmation of the delivery date and time:

Service Centre: Ensure Services 
Contact number: 044-30287938. 
Open hours: 
Mon to Fri: 10.00 a.m. – 5.30 p.m. 
Sat: 10.00 a.m. to 1.00 p.m.
Email address : 

Europe/Middle East service centre addresses

Europe (including the UK) & the Channel Islands, and UAE
European Repair Centre 
Teleplan Prague s.r.o. 
a Dlouhém 88 
251 01 Říčany-Jažlovice 
Czech Republic 

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