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How to reset a forgotten pass code for parental controls on Xbox 360

If you’ve forgotten your pass code, you can reset it by answering the pass code question you created when you set up parental controls on your Xbox 360 console. Here’s how:

  1. On your console, go to Settings, and then select Family.
  2. When you’re prompted, enter any pass code (even though it’s incorrect).
  3. When you’re notified that your pass code is incorrect, select Reset Pass Code.
  4. When your pass code question appears, use your controller or chatpad to enter the answer, and then select Done.

If you’re unable to remember the answer to your pass code question, you’ll need to contact Xbox Support for help.

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