By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

You see an "Xbox Live online stores are currently unavailable" error message on your Xbox 360

You see the following error message when you try to purchase content from the Xbox Games Store:

Xbox Live online stores are currently unavailable

This error occurs if the Xbox Games Store is undergoing system maintenance or if system files temporarily stored on your Xbox 360 console are corrupted.

Solutions

Solution 1: Check the status of Xbox Live

Check the Xbox Live status page. If there’s an Xbox Live service alert, wait a while, and then try again later.

If there are no Xbox Live service alerts, try the next solution.

Solution 2: Clear your system cache

The system cache contains temporary files that are used by the Xbox 360 console. Clearing the system cache may fix this problem. Here's how:

  1. Clear your Xbox 360 system cache.
  2. Restart your console.
  3. Try to buy or download the item again.

If you get the same error code, try the next solution.

Solution 3: Delete the Marketplace System Data file

The Xbox 360 console also stores temporary files for the Xbox Games Store. You may be able to resolve this issue if you delete the Marketplace System Data file.

To delete the Marketplace System Data file, follow these steps:

  1. On your console, go to Settings, and then select System.
  2. Select Storage and then select your primary storage device.
  3. Select System Items.
  4. Select Marketplace System Data.
  5. Select Delete.
  6. Restart your console.
  7. Try to buy or download the item again.

If you still can’t access the Xbox Games Store after you clear the system cache and delete the Marketplace System Data file, the Store is likely down for system maintenance or experiencing a temporary problem. Wait a while and try again later.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "You see an "Xbox Live online stores are currently unavailable" error message on your Xbox 360" issue you were reading about or a different issue?

Share this page