If you're having sound or video problems, try these steps and then the troubleshooting below.
If you receive an error code or a status code when you have the problem, you can search for a solution on the Xbox error code/status code search page.
Try the solutions in Console image on TV or monitor is blank.
(Original Xbox 360 console only)
Try the Flashing Red Lights Solution.
Try the Xbox Screen Freeze Solution.
Try the solutions in Xbox 360 images on your TV are unclear.
This problem can happen if you’re using a VGA cable with an original Xbox 360 console or an Xbox 360 S console. Try changing the display settings to improve the picture.
Follow the initial steps in this article and then try one or both of the following:
Try the following:
Reconnect your console and TV:
Note If your HDTV has an image-enhancement feature or any kind of digital noise-reduction feature, turn this feature off. See your HDTV user manual for instructions.
Try the solutions in Troubleshoot screen artefacts or pixilation.
The High-bandwidth Digital Content Protection (HDCP) protocol is required to play a DVD, an HD-DVD or a downloaded film in high definition. Not all high-definition TVs, monitors or adaptors support this protocol.
Try the following:
If you are using the Xbox 360 E console, try the following:
Try reconnecting your console and TV:
If you experience buffering problems with a video app such as Netflix, first try testing your connection to Xbox Live. Here's how:
For more help, see Issues with Connection Speed or Disconnects
If you still experience buffering problems, delete the Saved Game data for the app. Here's how:
If a video app stops responding, delete and reinstall the app. Here's how:
If you experience any other audio or video problems with an app, go to the Apps page , click the app that you’re having the problem with, and then click the “Troubleshoot problems” link on that page.
Note The Internet Explorer app does not support Adobe Flash. Videos that require Adobe Flash will not display in this app.
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