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Xbox 360 console turns off unexpectedly

Overview

The Xbox 360 console can unexpectedly turn off under the following circumstances:

  • The Auto-Off setting is enabled, and the console has been inactive for six hours.
  • The console is too hot.
  • There's a problem with the power supply.

Troubleshooting

Solution 1: Make sure the Auto-Off setting is disabled

  1. Start the Xbox 360 console without a disc in the disc tray.
  2. Go to the Settings hub and select System.
  3. Select Console Settings.
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  1. Select Startup and Shutdown.
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  1. Highlight Auto-Off. View your settings on the right side of the screen.
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  1. If the Auto-Off setting is disabled, go to step 8.
  2. If the Auto-Off setting is enabled, select Auto-Off and then select Disable.
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  1. Turn off the console. Wait about 10 minutes, and then turn the console back on.

If the problem still occurs, note how long the console was on before it shut down, and then do one of the following:

If you have an original Xbox 360 console

If you have Xbox 360 S console

Solution 2: Let the console cool down

Note If you have an Xbox 360 S console, wait for the red light to stop flashing before proceeding.

  1. Turn off the console.
  2. Wait at least one hour.
  3. Turn on the console.

Important Make sure your console is in a cool, well-ventilated place. Remove any objects on, under or right next to the console.

If the problem still occurs, request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

Solution 3: Check the power supply light

Solid green or solid orange light: Your power supply is working. If your console won’t turn on, try the Xbox No Power Solution.

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Flashing orange, solid red, or no light: Your power supply may need to be replaced. Try the following solutions:

  1. Plug your console’s power supply into a different electrical outlet. Do not use a surge protector.
  2. If the power supply light is solid red or flashing orange, unplug the power supply and let it cool for 30 minutes. Then plug the power supply back into the power point.

If your power supply light is still flashing orange or solid red, or is unlit, your power supply needs to be replaced.

You can order a replacement Xbox 360 power supply from the Xbox Online Service Centre. Console registration is required to replace the power supply under warranty (the power supply warranty is the same as your console warranty).

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

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