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Error 838200DE occurs when making a purchase on Xbox 360

You see the following error code and message when you try to make a purchase on your Xbox 360 console:

Sorry, there's a problem with the Xbox service. Try again later.
Status Code: 838200DE

This may mean:

  • The Xbox Live service is temporarily unavailable.
  • There's an outstanding balance on your account.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-10T01:04:58.6597757+00:00

Solution 2: Pay your outstanding balance

If you have a payment option tied to a subscription that has an outstanding balance, you'll have to settle the balance owed before you can make a purchase on your Xbox 360 console.

Here’s how to pay your past-due balance online:

  1. Sign in to your Services & subscriptions page with your Microsoft account.
  2. Find your past-due subscription in the list. The amount past due will be in red.
  3. Select Pay now, and then follow the instructions to pay the balance due.

NOTE If your subscription is past due, adding a prepaid code will not settle the balance you owe. You’ll need to settle the outstanding balance using the steps above before redeeming your prepaid code.

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