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Error code C000-0032 occurs when you try to download an update

Overview

If you see error code C000-0032 when you’re trying to download an Xbox Dashboard update, you might be having problems with your Xbox Live connection.

Read this page to learn more about error C000-0032 and what you can do about it.

If you see error code 3524-0000-xxxx-xxxx-xxxx-xxxx (the ”xxxx” groups in the sequence vary according to other factors, such as region) when you’re trying to download an Xbox Dashboard update, the download failed.

On this page

Error code and message

Error code C000-0032 is preceded by the following message:

Can't Process the Update. If the problem persists, go to www.Xbox.com/support.

Problem

If you’re seeing this message and error code, it means that you are having problems connecting or staying connected to Xbox Live.

Solutions

  1. Try installing the update again.
  2. Establish a direct connection between your console and your modem by using an Ethernet cable. There should be no other devices plugged in to your modem at this point.
  3. If you are still having problems connecting or staying connected to Xbox Live, see Xbox Live connection problems.

Note You can also update your console software by copying the update to a USB flash drive or a disc. See Troubleshoot console software update problems.

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