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Error C00D1197 occurs when using the Zune software

Note As of 15 November 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

You see the following error when you try to play a song or video using the Zune software:

C00D1197

This may mean that the song or video has been moved, renamed or deleted from your computer, or the song or video is stored on a computer or storage device that's not currently available.

Solutions

If you're trying to play a song or video in your Zune collection

The song or video might have been moved, renamed or deleted from your computer by a program other than the Zune software, such as Windows Explorer.

  • If you moved the item: try moving it back to its previous location.
  • If you renamed the item: try renaming it back to its original name.
  • If you deleted the item: try retrieving it from the Recycle Bin.

If the problem persists: delete the item from your collection (right-click the item, click Delete) and then try downloading the item again.

If you're trying to play a song or video that's stored on another computer or external storage device

Verify that your computer and the computer or storage device you're trying to reach are connected to the network. (If the other computer is a server, it might be busy or temporarily unavailable. Try again later.)

If the song or video is part of a playlist that you've added to the Zune software

The song or video may not have been properly downloaded. Try downloading the song or video again.

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