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Xbox One Wireless Controller disconnects or can't connect

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You can’t connect your Xbox One Controller to your console

If you’re having difficulty initiating connectivity of your controller to your console, this may indicate one of the following issues:
  • The wireless controller's batteries are weak, or the Xbox One Rechargeable Battery Pack needs recharging.

    Notes

    • If the controller’s batteries are weak, you may experience only partial functionality, such as vibration not working. This partial functionality is by design to stretch the remaining battery life.
    • The controller may have enough power to turn back on briefly, but until the batteries are replaced, it won’t stay on for long.
  • Another wireless device (such as a microwave oven, a cordless phone or a wireless router) is interfering with the wireless controller's connection to the console.
  • Metallic objects (such as metal dividers, shelves or doors of an entertainment centre) that are positioned between the console and the wireless controller are causing interference with the wireless controller's connection to the console.
  • Eight wireless controllers are already connected, and you're trying to connect an additional wireless controller.
  • Your Xbox One hardware is malfunctioning.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Replace the batteries or recharge the battery pack. If the Xbox button on your Xbox One controller is lit up, your wireless controller has power. If the Xbox button on your controller is not lit, try replacing the batteries in your wireless controller to ensure that the controller remains connected. For more information, see Your Xbox One Wireless Controller won't power on.

Solution 2: Power cycle your console. Follow these steps:

  1. While the console is on, press and hold the console’s Xbox button for 5 seconds. The console will turn off.
  2. Wait 30 seconds, and then turn your console on again by pressing the Xbox button on your controller or on your console.

Note If your console is in Instant-On power mode, the steps above will shut the console completely off. (Instant-On mode, or the ability to turn on your console by saying “Xbox On”, won’t be enabled until you restart the console.)

Note The voice command, “Xbox On” is not supported in all countries. For more information, see Use Kinect voice commands with Xbox One. For more information about Instant-On power mode, see Use Kinect voice commands to turn your Xbox One on or off.

Solution 3: Try connecting the wireless controller to the console again. Use the following methods.

  • On the wireless controller:
    1. Hold down the wireless connect button until the Xbox button flashes.
picture
  1. Hold down the wireless connect button again. The light on the Xbox button on the controller will stay on, indicating that the wireless controller is connected to the console.

    For more information, see Connect a wireless controller to your Xbox One console.

  • Using the Kinect sensor:
    1. Ensure that your Kinect sensor is on and faces your Xbox gaming play space.
    2. On the wireless controller, hold down the wireless connect button until the Xbox button flashes.
    3. Point the front of the wireless controller at the Kinect sensor. The light on the Xbox button on the controller will stay on, indicating that the wireless controller is connected to the console.

      For more information, see Connect a wireless controller to your Xbox One console.

  • Using a USB cable:
    The wireless controller is designed to act like a wired controller when connected to the console using a USB-to-micro-USB cable. See Connect your charge cable to use your Xbox One Wireless Controller without batteries.

Solution 4: Disconnect all connected wireless controllers and headsets. If you already have eight wireless controllers connected, try disconnecting some or all the wireless controllers by holding down the Xbox button on the controller and selecting to turn it off. Then, try connecting the wireless controller again. If the wireless controller still doesn't connect to your console, your wireless controller may need to be repaired or replaced.

Solution 5: Replace your controller

If the previous solutions didn‘t get your controller connected to the console, your controller needs to be replaced. Go to the Online Service Centre and click Start Request to request a replacement controller.

Your controller doesn’t maintain connection to your console

If your Xbox One Wireless Controller was connected to your console but disconnects while you're using it, this may indicate one of the following issues:

  • The wireless controller has been inactive for at least 15 minutes. The Xbox One Wireless Controller is designed to turn off after 15 minutes of inactivity. For more information, see Your Xbox One Wireless Controller shuts down.
  • The wireless controller's batteries are weak, or the Xbox One Rechargeable Battery Pack needs recharging.

    Notes

    • If the controller’s batteries are weak, you may experience partial functionality, such as vibration not working. By design, this partial functionality is to stretch the remaining battery life.
    • The controller may have enough power to turn back on briefly, but until the batteries are replaced, it will not stay on for long.
  • Your controller is out of range. Xbox One controllers are designed to operate within 30 feet (9.1 metres) of the console.
  • Another wireless device (such as a microwave oven, a cordless phone or a wireless router) is interfering with the wireless controller's connection to the console.
  • Metallic objects (such as a chrome faceplate, metal dividers, shelves or doors of an entertainment centre) that are positioned between the console and the wireless controller are causing interference with the wireless controller's connection to the console.
  • Your Xbox One hardware is malfunctioning.

Solutions

To resolve this problem, try the following solutions:

Solution1: Move closer to the console. The range for the wireless controller is up to 30 feet (9.1 metres), but environmental factors such as walls and wireless interference from other devices can affect this range.

Solution 2: Replace the batteries or recharge the battery pack. If the Xbox button on your Xbox One controller is lit up, your wireless controller has power. If the Xbox button on your controller is not lit, try replacing the batteries in your wireless controller to ensure that the controller remains connected. For more information, see Your Xbox One Wireless Controller won't power on.

Note The controller may have enough power to turn back on briefly, but until the batteries are replaced, it will not stay on for long. You can check the battery level of your controller by viewing the battery indicator on the home screen. For more information see How to check the controller battery indicator on your Xbox One Console.

Solution 3: Power cycle your console. Follow these steps:

  1. While the console is on, press and hold the console’s Xbox button for 5 seconds. The console will turn off.
  2. Wait 30 seconds, and then turn your console on again by pressing the Xbox button on your controller.

Note If your console is in Instant-On power mode, these steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying “Xbox On”, won’t be enabled until you restart the console.

Note The voice command, “Xbox On” is not supported in all countries. For more information, see Use Kinect voice commands with Xbox One. For more information about Instant-On power mode, see Use Kinect voice commands to turn your Xbox One on or off.

Solution 4: Try connecting the wireless controller to the console again. Use the following methods.

  • On the wireless controller:
    1. Hold down the wireless connect button until the Xbox button flashes.
picture
  1. Hold down the wireless connect button again. The light in the Xbox button on the controller will stay on, indicating that the wireless controller is connected to the console.

    For more information, see Connect a wireless controller to your Xbox One console.

  • Using the Kinect sensor:
    1. Ensure that your Kinect sensor is on and faces your Xbox gaming play space.
    2. On the wireless controller, hold down the wireless connect button until the Xbox button flashes.
    3. Point the front of the wireless controller at the Kinect sensor. The light on the Xbox button on the controller will stay on, indicating that the wireless controller is connected to the console.

      For more information, see Connect a wireless controller to your Xbox One console.

  • Using a USB cable:

    The wireless controller is designed to act like a wired controller when connected to the console using a USB-to-micro-USB cable. See Using the charge cable without a battery as a wired controller.

Solution 5: Remove objects that are between the wireless controller and the console. The wireless controller works within 9.1 metres (30 feet) of your console. However, objects placed between the wireless controller and the console might reduce this range. In addition, objects that use wireless technology (for example, mobile phones) can interfere with your wireless controller. Remove or relocate the following objects or wireless devices that might interfere with the wireless controller or console:

  • Microwave ovens
  • Cordless phones
  • Wireless routers
  • Metal dividers
  • Shelving units
  • Doors on an entertainment centre cabinet

Solution 6: Try another controller. If you have another controller, try to reproduce the disconnection issue with the other controller. Ensure that the controller has fresh batteries and is connected to the console as outlined in Solution 3, above. Play for a period of time to thoroughly test the second controller.

  • If the second controller operates normally, your original controller needs to be replaced. Go to the Online Service Centre and click Start Request to request a replacement controller.
  • If both controllers exhibit frequent disconnects, your console needs to be serviced. Go to the Online Service Centre and click Start Request to request a repair.

Solution 7: Get your Xbox One serviced

If you’ve tried the solutions described above and your Xbox One controller continues to disconnect itself, your console will need servicing. Go to the Online Service Centre and click Start Request to request a repair.

Repair or warranty questions? See Xbox One repair: Frequently asked questions.

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