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Xbox One Wireless Controller functions improperly

If your Xbox One Wireless Controller is functioning improperly or has a broken component, try these solutions.

Note The solutions provided on this page are for the Xbox One Wireless Controller only. For problems with third-party controllers, consult the manufacturer.

On this page

Your wireless controller doesn’t vibrate some or all of the time when playing a game

Try these suggestions:

  • Make sure that the game you’re playing supports vibration. Not all games support vibration of game controllers.
  • If the game you’re playing does support vibration, make sure that it’s enabled. For more information, see the user manual for that game.
  • Make sure that the battery pack or batteries in your wireless controller are fully charged. When the controller detects that the charge in the battery pack or batteries is low, it turns off vibration to conserve the remainder of the charge. To learn how to check your battery level, see How to check the battery level on your Xbox One controller.
  • If you have another Xbox One Wireless Controller, try to reproduce vibration in the second controller. If it reproduces the same issue, it’s probable that the game you’re using is having an issue. Consult the troubleshooting information for that game.

If your wireless controller still doesn’t vibrate after you’ve tried the above solutions, you should replace your controller. To order a replacement, go to the Xbox Online Service Centre.

A button or a port on your wireless controller partially works or doesn’t work at all

If you have another Xbox One Wireless Controller, use it to reproduce what you were trying to do with the original controller.

  • If you experience the same problem using the second wireless controller, the problem is probably with the app or game you’re using. Consult the troubleshooting information for that app or game.
  • If you don’t experience the same problem using the second wireless controller, then you should replace your current controller. To order a replacement, go to the Xbox Online Service Centre.

Your wireless controller’s battery door won't close

Check the following:

Your wireless controller is having connectivity problems

Your wireless controller analogue sticks are drifting, stuck in one position or the buttons aren’t functioning

When these issues occur, you need to replace your current controller. To order a replacement, go to the Xbox Online Service Centre.

Your Xbox One Headset doesn’t work when plugged into the controller

Your wireless controller won’t power on

Your wireless controller won’t hold a charge

See Troubleshoot the Xbox One Play & Charge Kit.

If none of these steps resolved the problem, you may need to replace your wireless controller. To order a new controller, go to the Xbox Online Service Centre.

Note You must register your Xbox One console to replace a wireless controller that’s under warranty.

Repair or warranty questions? See Getting your Xbox console, Kinect sensor or accessory serviced FAQ.

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