By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Error 0x803f9007 occurs when a game won't work on Xbox One or Xbox One S

You see the following error code when you try to play a game on your Xbox One or Xbox One S console:

0x803f9007

This may mean one of the following:

  • The game disc isn’t in the console.
  • The game was purchased and downloaded, but you aren't signed in and connected to Xbox Live.
  • The game trial period has expired and the game needs to be purchased.

Solutions

To fix this problem, try one of these solutions.

Solution 1: Insert the game disc

If the game is disc-based, insert the game disc into your Xbox One console.

Solution 2: Sign in and connect to Xbox Live

If the game was purchased and downloaded, make sure to sign in and connect to Xbox Live with the profile you used to purchase the game.

Solution 3: Purchase the game in the Xbox Store

If the game was downloaded as a trial game, the trial period has expired and the game needs to be purchased. Purchase the game in the Xbox Store.

Contact Us

Would you like to contact Support regarding the "Error 0x803f9007 occurs when a game won't work on Xbox One or Xbox One S" issue you were reading about or a different issue?

Share this page