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Error 80A4000A occurs when using your Xbox Live account on Xbox One

You see the following error message when you try to use or manage your Xbox Live account on your Xbox One console:

When this Xbox isn't connected, we can't sign you in. This can happen if you don't save your password. Check your network connection, then sign in.

80A4000A

This may mean one of the following:

  • Your console has lost connection while trying to save your password to the console.
  • Your console has lost connection and can’t sign you back in because you didn’t save your password.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-04T08:43:13.3847053+00:00
Solution 2: Disconnect and reconnect to Xbox Live
  1. To disconnect your console from Xbox Live, follow these steps.
    • Wired connection: Just unplug the Ethernet cable from the back of your Xbox One console.
    • Wireless connection:
      1. Press the Xbox button to go to the Home screen, or say "Xbox, go home."
      2. Scroll left on Home to open the guide.
      3. Select Settings.
      4. Select All Settings.
      5. Select Network.
      6. Select Network settings.
      7. Select Disconnect wireless.
  2. Power cycle your Xbox One console. A full power cycle reboots the console fully. Doing this does not erase any of your games or data. Here’s how:
    1. Turn off your console by holding the Xbox power button on the front of the console for approximately 10 seconds.
    1. Turn your console back on by pressing the Xbox power button on the console or the Xbox button on your controller.
      Note
      If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
  1. Reconnect to Xbox Live.
    Note For help establishing a connection, see the Xbox One First-Time Connection Solution.
  2. Sign in to your Xbox Live profile on your Xbox One console. For more information, see the Xbox One Sign-In Solution.

Solution 3: Power cycle your console and test your network connection

To power cycle your console, follow these steps:

  1. Unplug the power cable from the back of the router, modem or gateway for 5 minutes. If you have both a router and a modem, unplug the power cable from both devices.
  2. Power cycle your Xbox One console. For information about how to power cycle your Xbox One, see Solution 2.
  3. After 5 seconds, plug in the modem or gateway and wait for all the lights to return to their normal state.
  4. If you’re using a router, plug in the router and wait for all of the lights to return to their normal state.

Next, test your Xbox Live connection:

  1. Press the Xbox button to go to the Home screen, or say "Xbox, go home."
  2. Scroll left on Home to open the guide.
  3. Select Settings.
  4. Select All Settings.
  5. Select Network.
  6. Select Network settings.
  7. Select Test network connection.

If this solution worked, your console will connect to Xbox Live. If the test failed, try the Xbox One Network Connection Error Solution.

Note If you're prompted to update your console software, select Yes.

If you keep experiencing the problem, contact Xbox Support.

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