By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Error 80A4000B occurs due to a billing or connectivity issue on Xbox One

You see the following error message when you try to sign in to your Xbox Live account on your Xbox One console:

We couldn't sign you in. Try again in a few minutes, or check your account by
signing in to account.live.com.

80A4000B

This may mean one of the following:

  • Your billing information for your Microsoft account needs to be updated.
  • There's a network connection issue.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-03T22:14:39.9043396+00:00

Solution 2: Verify your Microsoft account security information

  1. Sign in to your Microsoft account.
    Forgotten your password? Reset your password.
  2. Select Security & privacy.
  3. Select More security settings.
  4. Verify your security information. Make sure that your email address, alternative email address and phone number are correct.
  5. Select Payment & billing, and then select Billing info.
  6. Verify the billing information for your Microsoft account. For example, verify that the billing address for your Microsoft account matches the billing address used by your credit card company. Also make sure that your Microsoft account payment details, including capitalisation, match the information used by your credit card company.
  7. If there are errors, select Edit profile, and then follow the instructions to update your billing information.
  8. Sign out of your Microsoft account.
  9. Sign in to Xbox Live on your Xbox One console.

Solution 3: Remove and recover your Xbox Live profile

Follow these steps to download a new version of your profile from Xbox Live:

  1. Remove your Xbox Live profile from the console:
    1. Scroll left from Home to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Account.
    5. Select Remove accounts.
    6. Select the account you want to remove.
    7. Select Remove to confirm.
  2. Perform a hard reset of the console. To do this, press the Xbox button on the console until the console turns off and restarts.
  3. Recover your profile to the console:
    1. Scroll left from Home to open the guide.
    2. Select Sign in.
    3. Select Add new.
    4. Enter your Microsoft account email address and then select Enter.
    5. Enter your Microsoft account password and then select Enter.
    6. Verify the privacy settings you’ve set for your account. These apply to any Xbox One console that you sign in to. Select Next.
    7. On the Sign-in & security preferences screen, select either Make it fast, make it magic; Check that it's me or Lock it down
    8. If you select Make it fast, make it magic or Check that it's me, and you have a Kinect sensor, the Kinect will ask you to verify that you appear on the screen. Select That's me to verify.
    9. You’ll be reminded of the gamerpic that’s associated with your profile. Select Next.
    10. On the Choose a colour screen, select the colour for your Home screen to differentiate between you and others using this console. Select Next.
    11. If you don't have Xbox Live Gold, you'll see options to subscribe. If you do not want Xbox Live Gold, select No, thanks.
    12. Your profile is now downloaded to the console.

Solution 4: Power cycle your console and test your network connection

To power cycle, follow these steps:

  1. Unplug the power cable from the back of the router, modem or gateway for five minutes. If you have both a router and a modem, unplug both devices.
  2. Turn off your Xbox One console by pressing and holding the Xbox button on the front of the console for 10 seconds.
  3. Wait 5 minutes, and then plug in the modem or gateway and wait for all of the lights to return to their normal state.
  4. If you’re using a router, plug in the router and wait for all of the lights to return to their normal state.
  5. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

    Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Next, test your Xbox Live connection:

  1. Scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select Network.
  5. Select Network settings, and then select Test network connection

If you keep experiencing the problem, contact Xbox Support.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 80A4000B occurs due to a billing or connectivity issue on Xbox One" issue you were reading about or a different issue?

Share this page