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You see the following error when you try to launch a game or app:
This may mean that the Xbox One console was unable to verify the licence for the game or app. This occurs when you're not signed in to Xbox Live.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Sign in to Xbox Live using the account that purchased the game
Check that you're signed in to the Xbox Live account that purchased the game or app on the Xbox One console. Additionally, check that you're connected to Xbox Live.
To test your connection, follow these steps:
If the test confirms that you're connected, try launching the title again.
Solution 3: Set your Xbox One console as your home Xbox
If the Xbox Live service is down, the service may not be able to verify your licence for a digitally purchased game or app. You can fix this issue by setting your Xbox One console as your Home Xbox.
Note You can designate only one console as your home Xbox.
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