You see the following error message when you try to start a game or app:
This may mean one of the following:
To resolve this problem, try the following solutions:
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices
Creating new accounts on Xbox Live, managing those accounts, or recovering an account on a different device
We believe we have identified the issue causing some members to have problems finding previously-purchased content or purchasing new content. Thanks for your patience as the team works to resolve the issue.
Solution 2: For a game that you purchased and downloaded
If you see this error and you purchased the game, make sure that you're connected and signed in to Xbox Live.
Solution 3: For a game that was downloaded by another family member
If the game was purchased by another family member and there is no per-console licensing for the game, do one of the following:
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