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Error CP198 occurs when you try to access your Xbox One billing information

You see the following error code and message when you try to access your billing information on Xbox Live:

CP198

There's a problem reaching the service. Try again in a few minutes.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Purchase and Content Usage: Limited
2017-02-27T17:30:55.0000000-08:00

Affected platforms:

Xbox 360, Xbox One, Xbox on other devices

Affected services:

Buying downloadable items

Latest update

Another issue has been identified that is causing some members to have problems finding previously-purchased content or purchasing new content. The team is working to resolve the issue as quickly as possible. Thanks for your patience.

Solution 2: Try to access your billing information again

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