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An application won't start on Xbox One

When you start an app on Xbox One, you see the splash screen for a few seconds before being sent back to the Home screen.

Solutions

Solution 1: Start the app again

To resolve this issue, quit and restart the app:

  1. If the app is available on the Home screen—in either the big centre tile or one of the four "most recently used" tiles—highlight that tile with your controller (but don't select it).
  2. Press the Menu button on the controller.
  1. If the option to Quit is present, select it. (If it's not present, the app is not currently running.)
  2. Once you're sure the app is closed, re-launch the app by selecting it from the recently used tiles or from My games & apps.

If the app doesn't start, try the next solution.

Solution 2: Restart your Xbox One console

  1. Scroll left on the Home screen to open the guide.

    Note Double-tapping the Xbox button will open the guide from any other screen on the console.

  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm.
  5. Try to launch the app again.

Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart. Try to launch the app again.

Solution 3: Uninstall and reinstall the app

If the issue still isn't resolved, try uninstalling the app and then reinstalling it. Here's how:

  1. On Home, pull the right trigger and press the A button to open My games & apps.
  2. Highlight the content you want to uninstall.
  3. Press the Menu button on your controller.
  4. Select Uninstall.

If you keep experiencing the problem, contact Xbox Support.

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