By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Channel list or show information is incorrect or missing from the OneGuide

Under certain circumstances, the Xbox OneGuide on the Xbox One console may not display your channel line-up, may show incorrect information or may not show any information at all. This is generally due to either incorrect settings or a delay in receiving information from Xbox Live.

Important The accuracy of the channel line-up information depends on the public channel line-up databases shared by cable channel providers. There may be a delay between the updating of these databases and changes to your local channel line-up.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Connect to Xbox Live

Connect to Xbox Live to view your channel information in the OneGuide. You can’t see your channel information when you’re offline.

Solution 2: Check your cable or satellite provider settings

Xbox One needs accurate information about your TV provider and channel line-up to populate the OneGuide. Here’s how to verify your channel information:

  1. Scroll left from Home to open the guide.
    Note Double-tapping the Xbox button  opens the guide from any other screen on the console.
  2. Select Settings.
  3. Select All Settings.
  4. Select TV & OneGuide.
  5. Select OneGuide.
The settings screen for Xbox OneGuide
  1. Review the OneGuide details (such as your postcode, provider and line-up) to make sure that your TV line-up is correct. For more information, see Set up live TV with your Xbox One.
    Note Review your TV line-up in one of the following columns depending on your connection:
    • HDMI
    • USB
    • Internet TV
The settings screen for Xbox OneGuide, with the 'TV lineup' option highlighted under HDMI

Solution 3: Clear OneGuide

Clear your OneGuide information and then refresh it to make sure that you have the latest information from Xbox Live. Here's how:

  1. Scroll left from Home to open the guide.
    Note Double-tapping the Xbox button  opens the guide from any other screen on the console.
  2. Select Settings.
  3. Select All Settings.
  4. Select TV & OneGuide.
  5. Select OneGuide.
  6. Select Clear OneGuide.
The settings screen for Xbox OneGuide, with 'Clear OneGuide' highlighted under Advanced

Solution 4: Adjust your channel filtering

Xbox One may be set to filter some of your channels based on resolution. You can adjust this filtering in Settings. Here's how:

  1. Scroll left from Home to open the guide.
    Note Double-tapping the Xbox button  opens the guide from any other screen on the console.
  2. Select Settings.
  3. Select All Settings.
  4. Select TV & OneGuide.
  5. Select OneGuide.
  6. Select Show all HD and SD channels to ensure that all channels are present in the OneGuide. For more information, see Personalise OneGuide on Xbox One.
The settings screen for Xbox OneGuide, with the 'Show all HD and SD channels' option highlighted under HDMI

Solution 5: Report the missing channel using the OneGuide issue reporter

You can now report OneGuide problems right from your Xbox One console. For more information, see How to use the OneGuide issue reporter on your Xbox One console.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Channel list or show information is incorrect or missing from the OneGuide" issue you were reading about or a different issue?

Share this page