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Live TV or OneGuide is slow to respond on Xbox One

Overview

Under some circumstances, TV and OneGuide may be unresponsive or slow to respond. Examples include a lag in changing channels, static images on television channels or no response to voice commands.

Solutions

To resolve the issue, try these solutions in the following order.

Solution 1: Power cycle your Xbox One and set-top box

  1. Power cycle the Xbox One console by holding down the Xbox button  on the front of the console for ten seconds. The console may power off two or three seconds into the process – hold the button down for the full ten seconds.
  2. Power down and unplug all cables from the set-top box.
  3. Wait 30 seconds.
  4. Reconnect the set-top box.
  5. Press the Xbox button  on the front of the Xbox One console.
    Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
  6. Turn on the set-top box.

Solution 2: Recalibrate your Kinect sensor

If OneGuide doesn't respond to voice commands, try recalibrating your Kinect:

  1. Scroll left on the Home screen to open the guide.
    Note
    Double-tapping the Xbox button  will open the guide from any other screen on the console.
  2. Select Settings.
  3. Select All settings.
  4. Select Kinect & Devices.
  5. Select Kinect.
  6. Select Kinect doesn't hear me.
  7. Follow the directions to recalibrate the Kinect audio sensor for your room and speakers.

Note Even when correctly calibrated, Kinect might not hear you properly if your television is very loud or people are talking in the room. For additional Kinect troubleshooting, see Troubleshoot issues with Kinect voice commands on Xbox One.

Solution 3: Troubleshoot IR issues with your devices

OneGuide may seem unresponsive if it's having problems communicating through the IR extension cables with your home cinema equipment. To check for and resolve IR issues, see OneGuide can't control your TV, AV receiver or set-top box.

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