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Troubleshoot slow game or app downloads on Xbox One

You may have a slow download speed if you're experiencing one of the following symptoms:

  • Your installation is taking a long time to complete.
  • The progress bar for your download or update hasn't advanced for a while.

If you're having problems connecting to your network or you're getting errors related to network connectivity, try the Xbox One Network Connection Error Solution.

Video: Troubleshoot slow downloads on Xbox One

Watch the video Troubleshoot slow downloads on Xbox One. Note This video is available in English only.

Solutions

The following steps will help identify whether there's a problem with your network when downloading a game or app on your Xbox One console and show you how to improve network speed.

Solution 1: Check the download speed

Follow these steps:

  1. Scroll right on the Home screen to select Installing… <the game title you're downloading>.
  2. In the "Queue" section of My games & apps, note the download speed shown on the game or app that is being installed. This indicates the current download speed. If you're seeing slow speeds (for example, less than 1 megabit per second), it may take a long time for the download to complete.

The table below represents estimated download times based on current download speed.

Note This information is intended as a guide only, not an actual representation of download time. Bandwidth will be constrained and download time will increase during activities such as streaming content, playing games, or game streaming from your Xbox One to a Windows 10 PC.

Current download speed

30-GB file

40-GB file

50-GB file

60-GB file

70-GB file

2 Mb/s

33.3 hours

44.4 hours

55.6 hours

66.7 hours

77.8 hours

5 Mb/s

13.3 hours

17.8 hours

22.2 hours

26.7 hours

31.1 hours

10 Mb/s

6.7 hours

8.9 hours

11.1 hours

13.3hours

15.6 hours

20 Mb/s

3.3 hours

4.4 hours

5.6 hours

6.7 hours

7.8 hours

50 Mb/s

1.3 hours

1.8 hours

2.2 hours

2.7 hours

3.1 hours

100 Mb/s

0.7 hours

0.9 hours

1.1 hours

1.3 hours

1.6 hours

200 Mb/s

0.3 hours

0.4 hours

0.6 hours

0.7 hours

0.8 hours

Example:

If you're installing a 40-GB file and it's 25 percent downloaded (30 GB remaining) and your connection speed is 10 Mb/s, it should take about 4.4 hours for the download to complete. (This assumes that the download speed stays the same.)

While connect to Xbox Live, your connection speed should be at least 1.5 Mb/s for the best experience. For more information about bandwidth usage or to troubleshoot your network connection, see the Xbox One Network Connection Error Solution.

Solution 2: Close any running games

To provide the best gaming experience, background downloads are constrained while a game is running. To remove download constraints from games or apps being installed, you can either wait for the Xbox One to suspend the running game, or you can force games to close by doing the following:

  1. On the Home screen, navigate to your most recently run game from the list of games and apps.
  2. With the game selected, press the Menu button and select Quit.

Once you've closed the most recently run game:

  • Check the speed at which your game or app is downloading.
  • To avoid slowing your download, don't launch any games or apps until your download has completed.

Solution 3: Restart your console

  1. Scroll left on the Home screen to open the Guide.

    Note Double-tapping the Xbox button will open the Guide from any other screen on the console.

  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm. This will automatically pause any existing downloads, which will resume once the console is restarted.

Note If you're unable to access the Guide or if the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

When you restart your console, all open apps and games are closed. Once your console has restarted, verify that your downloads have resumed by doing the following:

  1. On the Home screen, scroll to the right, and then press the A button to open My games & apps.
  2. Select Queue and highlight the game or app you're trying to download.
  3. The game or app should show as Installing.
  4. If the status shows as Queued or Paused, select the game or app, press the Menu button, and then select Resume installation.

Once you've checked that your downloads have resumed:

  • Check the speed at which your game or app is downloading.
  • To avoid slowing your download, don't launch any games or apps until your download has completed.

Solution 4: Cancel the game or app installation and then reinstall

If the steps above didn't resolve the problem, you should cancel the game installation. Here's how:

  1. On the Home screen, scroll to the right, and then press the A button to open My games & apps.
  2. Select Queue and highlight the game or app you're trying to download.
  3. Press the Menu button on your controller, and then select Cancel.

You can then reinstall the game by inserting the disc or downloading again from the Store. To download the game again, search for and select the game in the Store, and then select Install.

Once you've restarted your download, check the download speed of your game or app again.

Solution 5: Check your console’s network connection

If the previous solutions didn't resolve the problem, check to see what your console’s download speed is in comparison with your subscription plan from your Internet service provider (ISP). First, pause any running or queued downloads:

  1. On the Home screen, scroll to the right, and then press the A button to open My games & apps.
  2. Select Queue and highlight any games or apps that are downloading or are queued to download.
  3. Press the Menu button on your controller, and then select Pause installation for each game or app that's downloading or queued.

Next, close any games that are running on your system:

  1. On the Home screen, navigate to your most recently run game from the list of games and apps.
  2. With the game selected, press the Menu button and select Quit.

Now, run a network speed test:

  1. Scroll left on the Home screen to open the Guide.

    Note Double-tapping the Xbox button will open the Guide from any other screen on the console.

  2. Select Settings.
  3. Select All settings.
  4. Scroll down to Network.
  5. Select Network settings.
  6. Select Detailed network statistics.

Your console will run a connection test and display the detected download speed, which you can compare against your Internet service provider’s subscription plan. If you’re seeing a substantially lower download speed than expected on the Detailed network statistics page, there are several possible causes:

Network contention on your home network - Network-enabled devices can compete on your home network for the same download bandwidth as your Xbox One console. Try pausing any download activity from other devices on your home network to see if that improves your console’s download speed. Also, check to see if your home router has support for Quality of Service (QoS) for its Internet connection. Enabling a QoS feature on your home router can help prioritize the network connection for your Xbox One to improve download speeds.

Wireless network contention - If your console is connected to your home network via a wireless connection, the console may be competing with other wireless devices or other wireless networks. If possible, try connecting your Xbox One console to your home router through a wired connection.

If you can't connect your console with a wired connection, check to see if your home router supports dual-band connections (both 2.4-GHz and 5-GHz Wi-Fi connections). If your home router is dual band, try moving your Xbox One console to the 5-GHz router connection and move other wireless devices to the 2.4-GHz router connection. While 5-GHz Wi-Fi has shorter range than 2.4-GHz Wi-Fi, it can also have less overlap with other wireless networks and therefore perform better.

Internet service provider network contention - Your download speed can also vary depending on the time of day and day of the week. This is often caused by ISP network contention during peak usage windows. If download speeds on your Xbox One are substantially slower during weekday evenings or weekends compared to weekday mornings/afternoons, this may be caused by ISP network contention. To work around this constraint, try starting game or app downloads late in the evening to let them run overnight, during off-peak hours.

If you're still seeing a slow download speed, try the Xbox One Network Connection Error Solution, which can help identify problems between your home network and your Internet service provider.

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