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Get your Xbox One products serviced


Getting your Xbox One console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we'll repair it. If it’s still under warranty, we’ll repair it for free.

Here's how a repair works.

Step 1: Register your Xbox One product (if you haven't already)


You'll need:

  • A Microsoft account (email and password).

    Your Microsoft account is the email address and password that you use to sign in to various Microsoft services such as Xbox Live (find out more).

    If you don't have a Microsoft account, you can get one for free.

If you're experiencing problems registering your console, see Xbox One repair: Frequently asked questions.

Step 2: Check the warranty information for your Xbox One console

After you’ve registered your console, go to the Xbox Online Service Centre and click Check warranty.

Based on the warranty of your Xbox One or Kinect sensor, the repair cost will be:

  • In warranty: Free of charge.
  • Out of warranty and submitted online: £100 plus tax for a console, £60 for a Kinect sensor.
  • Out of warranty and submitted by a support agent: £110 plus tax for a console, £80 for a Kinect sensor.

Questions about your warranty? Click here.

Step 3: Submit your repair request


To submit an online repair request, follow these steps:

  1. Go to the Xbox Online Service Centre.
  2. Select Manage Devices.
  3. Select the product from the list of registered products. Make sure that its serial number matches the product that you’re sending in for repair.
  4. Click Request Service and follow the steps on the page.
  5. When you create your service request, you have two options:
      • If you choose standard repair, Microsoft will provide a delivery label for you to send your non-working product to the service centre, where it will be repaired and then sent back to you.
      • If you choose advance exchange, Microsoft will send you a replacement product first. When you receive the replacement product, you send back the non-working item. (A credit card will be required to process this order, even if the console is under warranty.)
  6. After your request has been successfully submitted, a service request number will be generated. At your Microsoft account email address, you'll receive an email containing the service request number and instructions about how to send us your product (see also below).

Step 4: Send us the product

picture picture
  • Remove all accessories and put only the Xbox One or Kinect sensor in a postage box.
  • Attach the provided postage label to the box and send it to our service centre.
  • If you're sending a console, make sure that there’s no disc inside.
    If a disc is stuck inside your console, see Manually eject a disc from your Xbox One console.

You can check the repair status by going to the Xbox Online Service Centre and selecting Check the status of a service order.

Step 5: We service your product


Turnaround time

Once our service centre receives your product, it will be serviced and returned to you in approximately 14 to 21 days.

When your product arrives, set it up and get back in the game! If you need help setting up your product again, see Getting Started with Xbox One.

Questions about your warranty after the service is completed? See Xbox One repair: Frequently asked questions.

What are others saying about using these topics?

To see what other users are saying about these topics, or to ask your own questions, go to our Xbox Support Forums and view the following conversations:

Please note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.

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