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Service Centre addresses for Xbox One

Worldwide service centre addresses for Xbox One consoles and Kinect sensors are listed below.

Before you send your Xbox One console or Kinect sensor in for service, see Xbox One warranty and registration FAQ. For more information about how to register your product for service, see Getting your Xbox One console or Kinect sensor serviced.

Americas Service Centre addresses

United States
Microsoft c/o Exel 
Product Returns Center 
5400 George McVay Drive 
McAllen, TX 78503 

Microsoft c/o Jabil - UPSSCS 
4150 Mainway 
Burlington, Ontario

Complejo Logístico San Diego
Km 1.5 Vía Siberia Funza
Bodega 7C

Flextronics Manufacturing Mex SA de CV 
Carretera a la Base Aerea No. 5850 
Edificio 1 / FULFILLMENT 
Residencial La Mora, CP 45136 
Zapopan, Jalisco 

Tel-NT Brasil Comércio De Equipamentos De Telecomunição Ltda 
162, Antonio Felamigo Street, 
Macuco/Valhinhos/SP 13279-452 

Jabil Global Services Chile, SpA / UPS Santiago
Carretera Gral. San Martin 9260

Asia/Pacific Service Centre addresses

Jabil Circuits (Suzhou) Pte. Ltd.
Suzhou Industrial Park, Weiting Town
Block A4, 135 Putian Road, Putian Industrial Park
Post Code 215121

Find walk-in centre addresses

Botany Grove Estate
14a Baker Street, Botany, Sydney
NSW 2019

New Zealand
120 Pavilion Drive, Airport Oaks
Manukau, Auckland 2150

Changi South Ave 2, #05-00
Singapore 486064 

Hong Kong
6023-6027W, 6/F., Centre B, Berth 3
Kwai Chung Container Terminal
Kwai Chung 

(Walk-in centre for reserved console exchange only) 
Kar Kar Redemption Center
17F Prosperity Center 
982 Canton Road Mong Kok KLN
(MTR Mong Kok station Exit E1) 

6F Sam-E Building, Sam-dong 442-1 
Kwangju-si, Kyungki-do 464-040 

(Walk-in center for reserved console or Kinect exchange only)
Myung Information
Room No. 337 Electronic-world Third Floor
109 Cheongpa-ro, Yongsan-gu, Seoul, Korea (140-877)
Tel: 02-3273-9700
Open hours: Mon-Fri 9:30 a.m. – 5.30 p.m.

No. 1676 Chung Cheng N. Road 
Lu Zu Township, Taoyuan 338

UPS Supply Chain Solutions (Japan), Co., Ltd. 
Heiwajima Dai-Ichi Logistics Center 6F
5-5-36 Heiwajima, Ota-ku, Tokyo 


Once the order has been created, the Service Centre will contact you within two working days to arrange a delivery. If you miss the call from them, please contact them using the following information to get a confirmation of the delivery date and time:

Service Centre: Ensure Services
Contact number: 044-30287938
Opening hours:
Mon. to Fri.: 10.00 a.m. – 5.30 p.m. 
Sat.: 10.00 a.m. to 1.00 p.m.
Email address 

Europe/Middle East Service Centre addresses

Europe (including the UK and the Channel Islands) and UAE
European Repair Centre
Teleplan Prague s.r.o.
a Dlouhém 88
251 01 Říčany-Jažlovice
Czech Republic

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