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How to mute or block other players on Xbox One

If you don't want to hear or be contacted by specific players on Xbox One, you can mute them or block their communications with you.

Note If you believe the player has violated the Microsoft Services Agreement or Code of Conduct, you may also wish to file a complaint.

Mute another player on Xbox One

If another player engages in abusive or inappropriate in-game or chat voice communications, you can mute that player. This prevents them from speaking to you in-game or in a chat session.

  1. Double-tap the Xbox button on your controller to bring up the guide.
  2. Select Friends & clubs, and then select the gamertag of the player you want to mute.

    Note If the player is not on your friends list, select Recent players from the drop-down menu or Find someone and enter the player’s gamertag to search.

  3. From the player’s profile card, select Mute.

To unmute a player, follow the same steps to get to the player’s profile card, and then select Unmute.

Block another player on Xbox One

Blocking another player prevents you from receiving the player’s messages, game invites, and party invites. It also prevents the affected player from seeing your online activity and removes them from your friends list, if they were on it.

  1. Double-tap the Xbox button on your controller to bring up the guide.
  2. Select Friends & clubs, and then select the gamertag of the player you want to mute.

    Note If the player is not on your friends list, select Recent players from the drop-down menu or Find someone and enter the player’s gamertag to search.

  3. From the player's profile card, select Report or Block, and then select Block.

To unblock a player, follow the same steps to get to the player’s profile card, and then select Unblock.

Block another player's messages on Xbox One

You can also block a player after receiving an offensive or inappropriate message.

  1. Double-tap the Xbox button on your controller to bring up the guide, and then navigate to Messages.
  2. Select the message conversation from the player you want to block.
  3. Select More.
  4. Select View profile card.
  5. Select Block.

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