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Password and security

Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
Manage privacy and online safety for Xbox One and Xbox 360 from your computer
Learn how to manage privacy and online safety controls for Xbox One and Xbox 360 from your computer.
Manage your sign-in preferences on your Xbox 360 console
Learn how to password protect your Xbox Live profile, get your Xbox console to remember your password and change the password protection on your profile.
How to delete Microsoft account security information
Learn how to delete security information from your Microsoft account.
"Your gamertag was last signed in on another Xbox console" message
If you've used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.
Definition of a Microsoft child account
Learn what a child account is and what qualifies a Microsoft account to be treated as a child account.
"Sorry, there was a problem requiring your password for sign-in" error on Xbox 360
Learn how to fix an error that occurs when you try to set a password for sign-in on Xbox 360.

Support resources

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