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Password and security

If you forgot your Microsoft account password, this page will help you reset your password.
Learn how to find your Microsoft account email address or reset a forgotten account password.
Learn how to move your Xbox Live profile and gamertag to a different Microsoft account using an Xbox 360 console.
Learn how to fix the following Xbox 360 error message: “The email address or password you entered is not valid. Please try again.”
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
If you’ve used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.
Learn how to password protect your Xbox Live profile, get your Xbox console to remember your password and change the password protection on your profile.
Find information about the online safety and privacy settings Xbox 360 offers. Also learn how to promote a child account to an adult account.
Learn how to manage a child account’s access to music and videos in the Xbox Music app and the Zune software
Learn how to manage privacy and online safety settings for Xbox One, for both you and your children.

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