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Password and security

Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
Move your Xbox Live profile to another Microsoft account on Xbox 360
Learn how to move your Xbox Live profile and gamertag to a different Microsoft account using an Xbox 360 console.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorised activity on your account.
How to create an Xbox One passkey
Learn how to create an Xbox One passkey to help keep your account secure.
Microsoft account security information overview
Learn why you’re unexpectedly prompted for your Microsoft email account and password. Also, learn how security information helps protect your Microsoft account.
Set up a guest key and limits on your Xbox One console
Learn how to set up a guest passkey and create content limits so your guests can use your Xbox One console.
Add security information to your Microsoft account
Learn how to add security information to help protect your Microsoft account.
You didn’t receive a security code
Learn what to do when you don’t receive an expected security code.

Support resources

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