If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
If you’re having trouble connecting your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn what to do if you see error 80151925 when you try to connect to Xbox Live on Xbox 360.
Learn what to do if you see error 807b0194 when you’re trying to download an update to your Xbox 360 console.
Learn what to do if you see error 8016a04b when you’re using Xbox Live.
Learn what to do if you see error code 3F4A-0000, “Update failed”, when you try to download an update from Xbox Live.
Learn what to do if you see error code 80004005 when you try to access the Games Store or the Apps Store on Xbox 360.
Learn what to do if you see error 351F-0000-0080-0300-8007-0570 when downloading an update to your Xbox 360 console.