This article provides information about Xbox 360 warranty, registration, and repair.
If you need help solving problems with your console, see the Xbox 360, Kinect and Accessories: Hardware Errors page.
The warranties are:
Use the following steps to find out whether your Xbox 360 console is in or out of warranty.
Haven’t registered your console?
Register your product online to see your warranty information (if prompted, enter your Microsoft account—formerly known as "Windows Live ID"—information).
Previously registered your console?
Check your warranty status (sign in with your Microsoft account, if needed). The warranty information is shown.
Did you register the product by phone?
Your Xbox product might not be associated with your Microsoft account. Go ahead and register your Xbox product again online. Be sure to use the same name and address that you used when you registered the product by phone.
Do you have more than one Microsoft account?
Sign out and then sign back in using the Microsoft account that you originally used to register your Xbox product.
We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:
Yes. However, you cannot exchange the console through our local service center. If your console was purchased in another country and needs service, you will need to ship your console (at your own expense) to our service center for repair. Contact Xbox Support for more details (see the Assistance section at the bottom of this page for contact information.)
The cost of an out-of-warranty console exchange varies:
When you send your console to our service center for exchange, we test your console for three flashing red lights or an E74 error. If your console does not exhibit three flashing red lights or an E74 error, and you are out of the standard one-year product warranty, you can have your console exchanged for a fee or choose to have your original console returned to you as is.
Note If your console has three flashing red lights, please try using our Flashing Red Lights Solution to troubleshoot the problem before sending your console to us for exchange. If you have an E74 error, submit an online exchange request.
Console exchange needs to be completed at our Microsoft Service Center. To start the exchange process, you need to submit an online exchange request at the Xbox Online Service Center, and then send us your console.
Anyone. You need a Microsoft account to request an exchange. If you don’t have one, create a free Microsoft account. (Your Microsoft account is a sign-in service that is used for various Microsoft websites and services.)
The exchange time depends on which of the following options you choose:
Note The exchange turnaround times noted above are approximate and will vary according to your location.
After you submit an online exchange request, you will receive an email with information explaining how to get your console exchange. Download the console shipping instructions (PDF format).
If you haven't received an order confirmation email after 24 hours, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, please contact Xbox Support (see the Assistance section at the bottom of this page for information.)
Go to our Xbox Online Service Center to check your exchange status at any time. Under Check Exchange Status (lower-right corner), enter your service request number and ZIP code, and then click Check Status. The service request number is included with the order confirmation email.
Alternatively, you can get more details if you click Sign In and enter your Microsoft account information (email and password).
Your console may be returned unrepaired for the following reasons:
For further assistance with your console, please contact Xbox Support.
Repair or service of your Xbox 360 console by anyone other than Microsoft voids the console warranty and results in a console ban. If a console has been modified or tampered with, the warranty is void and the console is ineligible for an authorized repair, even for a fee.
For more information about Xbox Live console bans, see Xbox Live console ban information.
You have the following service options:
We pay for the courier transportation to and from our service center.
If your console was purchased outside of Hong Kong, you will need to ship your console (at your cost) to our Xbox service center for repair. We will ship you a replacement console at our cost. You are responsible for any custom fees, taxes, or tariffs that result from shipping to and from the service center. Contact Xbox Support for more details (see the Assistance section at the bottom of this page for contact information).
Please proceed with console exchange within 30 days of submitting your online exchange request. If no exchange is made within 30 days, your exchange order is cancelled.
Try our Xbox Disc Drive Solution for help troubleshooting disc-related problems.
The warranty period for all licensed Xbox 360 accessories is 90 days from date of purchase.
If you purchased a Microsoft Xbox 360 accessory within the last 30 days, you may return it to your retailer with your original proof of purchase. If you purchased an accessory more than 30 days but less than one year ago, you can order a replacement accessory from our Xbox Online Service Center (console registration is required).
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