Your Windows application detects an error with your Kinect for Windows sensor

Read below to learn what to do when your Windows application recognises this problem.

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Symptom

On your computer, your Windows application detects an error with your Kinect for Windows sensor.

Problem

Your Kinect for Windows sensor is connected to your computer, but an error occurs that requires more investigation.

Solution

Try the following solutions:

  • Disconnect and reconnect your Kinect for Windows sensor.
  • Restart your computer.

If you can’t resolve the problem by using these solutions, contact Support. If you still can’t resolve the problem, request a repair of your Kinect for Windows sensor at Kinect for Windows repair.

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