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Error 0x803f8007 occurs when you try to start an Xbox One game or game add-on

You see the following error code and message when you try to launch an Xbox One game or game add-on:

Something went wrong

0x803f8007

This may mean you no longer own the content or no longer have permission to access the content. For example, you can’t access a game because you received a refund for it, or your game pre-order was canceled.

Solution

To troubleshoot this issue, check to see if the content was refunded, canceled, or purchased on your Microsoft account page:

  1. Sign in to your account. Scroll down until you see the game or game add-on you purchased.

    Note You may need to change the date range of your order history to see the transaction.

  2. If the order status is Canceled or Refunded, you no longer own the game or game add-on, and you won’t be able to start or play it. You can re-purchase the content if you still want to own it.
  3. If you don’t see the game or game add-on in your order history, search for it in the Store. If you see an option to Buy a Copy on the product description page, this means you no longer have access to the content, and you’ll need to purchase it again if you want to use it.

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