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Error ACC1351 occurs when connecting or signing in to Xbox Live on Xbox One

You see the following error code when you try to connect or sign in to Xbox Live on your Xbox One console:

ACC1351

This means that the connection is timing out.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-10T13:13:23.3861063+00:00

Affected platforms:

Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices

Affected services:

Signing into Xbox Live

Latest update

Hello Xbox members, we know you’re having issues signing in to Xbox Live, and our best engineers are working to fix the issue as quickly as possible. Thanks for being patient while we get everything back to normal! We’ll post an update as soon as we know more.

Want to get notified when this feature is back online?

Solution 2: Troubleshoot your connection to Xbox Live

If there are no current alerts on the service status page, use the Xbox One Streaming Quality Solution to troubleshoot timeout and slow-connection issues.

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