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Error CP198 occurs when you try to access your Xbox One billing information

You see the following error code and message when you try to access your billing information on Xbox Live:

CP198

There's a problem reaching the service. Try again in a few minutes.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Purchase and Content Usage: Limited
2017-08-22T16:58:32.0000000-07:00

Affected platforms:

Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices

Affected services:

Browsing the Xbox Games Store

Latest update

We are aware that some members may be having problems purchasing content. We are working to resolve the issue as quickly as possible, and we will be sure to provide you with frequent updates.

Solution 2: Try to access your billing information again

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