Manage account


Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
Learn how to fix the error "Sorry, there’s a problem with your billing address" so you can make purchases using your Xbox Live account.
When you change the region of your Xbox Live account, certain things change in your account while others are unaffected. Learn what the changes are and how to address them.
Learn how to change the contact information (including postal address, phone number and email address) for your Xbox Live account.
Find out how you can promote a child account to an adult account.
Learn what to do if you’ve forgotten the passkey to sign in on your Xbox One console, make purchases or manage a child account.

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