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Password and security: Trending topics

Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
You are repeatedly prompted for your password and can't sign in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
"Your gamertag was last signed in on another Xbox console" message
If you've used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.
You didn’t receive a security code
Learn what to do when you don’t receive an expected security code.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorised activity on your account.
Use an Xbox One console as a guest
Learn how to use an Xbox One console as a guest.

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