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Xbox Live

Xbox 360: I get an error message when I test my Xbox Live connection
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
"I’m connecting to Xbox Live for the first time."
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
I can’t hear my friends online, or I can’t join or host a multiplayer game on Xbox Live
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
"I’ve connected to Xbox Live before, but I can’t connect now."
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn what to do if you see error 807b01f7 when making an Xbox Live purchase on Xbox 360.
Learn what to do if you see error code 80190339 when trying to make a purchase through Xbox Live.
Learn what to do if you see error 8015D000 on your Xbox 360 when changing the Microsoft account associated with your Xbox Live account.
Learn about error 80151011 and what to do if you see it when you try to sign in to Xbox Live.
About Xbox Live on Xbox 360
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
Learn what to do if you see error 80190864 when making a purchase on your Xbox 360 console.
If you receive error 80151103, it means there's a problem with downloading your Xbox Live profile on your Xbox 360. Find out how to fix the issue.

Support resources

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